Defender Plumbing & Repairs – Terms & Conditions

1. Scope of Work

• Leaks, burst pipes, taps, toilets, radiators, wastes and appliance connections.
• No gas work, no full heating system commissioning, no structural works.
• Work is limited to visible and accessible areas only.

2. Estimates & Diagnostics

• All prices are estimates unless confirmed in writing as fixed.
• Hidden defects, inaccessible pipework and degraded materials may alter cost.

3. Access & Safety

• Safe and clear access must be provided.
• We may refuse unsafe environments without liability.

4. Water Isolation & System Condition

• Failure of old, seized or brittle valves is not our responsibility.
• Disturbance of aged systems carries inherent risk accepted by the customer.

5. Materials

• Charged at cost + 25% handling.
• Customer-supplied parts fitted at customer risk with no warranty.

6. Damage Limitation

• No liability for latent defects, historic corrosion or prior poor workmanship.
• No liability for secondary system failures beyond the original repair.

7. Call-Outs & Minimum Charges

• All visits are chargeable including abortive visits.

8. Emergency Work

• Emergency attendance does not guarantee permanent repair on first visit.

9. Customer Responsibilities

• All known issues must be disclosed in advance.

10. Warranty

• 30-day labour warranty on the specific repair only.
• Customer parts, manufacturer defects and unrelated faults are excluded.

11. Payments

• Payment due immediately upon completion.
• Late payments may incur recovery costs.

12. Liability Cap

• Liability strictly limited to the labour charge for that visit.
• No liability for consequential losses or business interruption.

13. Insurance

• Public liability insurance held for plumbing activities only.

14. Cancellations

• Cancellations within 24hrs may be charged in full.

15. Refusal of Work

• Unsafe conditions, abusive behaviour or payment risk allow immediate refusal.

16. Photographic Records

• Photos may be taken for records and warranty.

17. Force Majeure

• No liability for delays beyond our control.

18. Governing Law

• England & Wales.