There’s no separate “call-out” fee. Work is charged as time on site: £98 for the first hour, then £49 per 30 minutes thereafter. Once I attend, the first hour charge applies.

Pricing is time and materials. Labour is £98 for the first hour, then £49 per 30 minutes after that. Materials are charged at cost + 25% (handling and procurement).

Booking is simple: call and speak directly to the engineer who will be doing the work. No call centres, no chatbots, no booking portals.

Payment is due on completion and before I leave site. Bank transfer or card are accepted (no cash).

Sometimes, subject to availability. If I can attend out-of-hours, the rate will be confirmed at the time of booking. Typical emergencies include active leaks and sewage backing up.

Based in Ascot and covering West Berkshire and surrounding areas including Bracknell, Warfield, Sunningdale and Windsor. If you’re outside the core area, call with your postcode and I’ll confirm availability.

Yes. Labour time is chargeable as normal. Please note: any warranty is with the manufacturer/supplier, and return visits due to part failure, incompatibility or missing components are chargeable.

No. I carry out plumbing work only. I don’t undertake gas/boiler work or provide gas-related certification.

With older plumbing, issues can reveal themselves once things are opened up (seized valves, corroded pipework, previous alterations, hidden leaks). If anything changes the scope, I’ll explain what I’m seeing and the options, and we’ll agree the next step before any additional work is done.